Welcome to Kapoor Traders. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and ship your orders.
1. Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During peak seasons, festivals, or promotional sales, order processing may take slightly longer.
2. Shipping Coverage
Kapoor Traders currently ships products across India through reliable courier and logistics partners.
If your location is not serviceable, our team will contact you to discuss alternative arrangements or process a refund if necessary.
3. Delivery Time
Estimated delivery times are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on your delivery location, order value, and shipping method.
Any promotional free shipping offers will be displayed during checkout when applicable.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation message or email containing your shipment tracking details (where available).
6. Delivery Attempts
Our courier partners will make delivery attempts as per their standard policy. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Kapoor Traders is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact information.
8. Damaged or Missing Items
If your order arrives damaged, defective, or with missing items, please notify us within 48 hours of delivery by contacting our customer support. Please include:
- Your Order Number
- Photos of the damaged package or product
- A brief description of the issue
We will investigate the matter and provide an appropriate resolution.
9. Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Natural disasters
- Weather conditions
- Public holidays
- Transport disruptions
- Courier service delays
We appreciate your patience and understanding in such situations.
10. International Shipping
Currently, Kapoor Traders ships within India only. International shipping is not available at this time.
11. Contact Us
For any questions regarding shipping or your order, please contact us:
Kapoor Traders
Phone: +91 73555 52670
Email: kapoortraders1982@gmail.com
We are committed to providing a smooth and reliable shopping experience and are always happy to assist with any shipping-related queries.