At Kapoor Traders, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
1. Return Eligibility
You may request a return if:
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The product received is damaged or defective.
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You received an incorrect product.
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The product is missing parts or accessories.
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The product is unused, unopened, and in its original packaging.
To be eligible for a return, you must contact us within 7 days of receiving your order.
2. Non-Returnable Items
The following items are generally not eligible for return or exchange:
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Used or damaged products caused by customer misuse.
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Products without original packaging or accessories.
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Customized or personalized products.
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Clearance, sale, or promotional items (unless received damaged or defective).
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Gift cards or digital products (if applicable).
3. Return Process
To initiate a return:
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Contact our customer support with your order details.
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Provide your Order ID and a brief description of the issue.
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Attach clear photos of the damaged, defective, or incorrect product.
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Our team will review your request and provide further instructions.
Returns sent without prior approval may not be accepted.
4. Refunds
Once your returned product is received and inspected:
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You will be notified of the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method.
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Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.
Shipping charges, if applicable, are generally non-refundable unless the return is due to our error.
5. Replacement Policy
If you receive a damaged, defective, or incorrect item, Kapoor Traders may offer a replacement instead of a refund, subject to product availability.
If the item is no longer available, a full refund will be issued.
6. Cancellation Policy
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Orders may be cancelled before they are shipped.
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Once an order has been dispatched, it cannot be cancelled.
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If an eligible cancellation is approved before dispatch, the full amount paid will be refunded.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Please include:
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Order Number
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Product photos
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Photos of the packaging
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A brief description of the issue
Our team will review your request and provide a suitable resolution.
8. Return Shipping
If the return is due to our mistake (such as a damaged, defective, or incorrect product), Kapoor Traders may arrange the return shipment or reimburse reasonable return shipping costs where applicable.
For returns requested for other eligible reasons, the customer may be responsible for the return shipping charges.
9. Contact Us
If you have any questions regarding returns, refunds, or replacements, please contact us:
Kapoor Traders
Phone: +91 73555 52670
Email: kapoortraders1982@gmail.com
We appreciate your trust in Kapoor Traders and are committed to providing a smooth and satisfactory shopping experience.